Thursday, March 1, 2012

How NOT to Launch a Social Media Site: The Epic Failure of YoHolla

By: Elizabeth McElhinny


With spring break season approaching, I can’t help but reminisce on the one-of-a-kind experience I had during last year’s spring break in Panama City Florida. Aside from all of the typical memories one would expect to take home from a spring break experience; friends, the beach, and partying, my memory of this week will forever be clouded with the looming presence of one particular social network, YoHolla.



If you’re wondering to yourself, “what is heck is YoHolla,” you’re not alone. YoHolla was a social networking site that was launched in 2010. With so many complaints about the privacy issues and the practice of selling personal information to advertisers on Facebook, YoHolla attempted to offer an alternative, and marketed their brand with the promise of complete privacy.

This privacy however, came with a price. YoHolla charged used $5 per month to maintain a profile on the site. This, they claimed, would allow for an advertisement-free site. They also promised to reward users for signing other members up. According to the site’s rewards program, users would get $1 per month for each user they signed up and an additional 20 cents for every person their friend signed up, and so on. Clearly, this program did not work, and site terminated the program shortly after it began. This was the first major mistake on the part of YoHolla, aside from the obvious mistake made when they chose the name.

The second major mistake the site made was the aggressive ad campaign that they implemented, which included a tour of college campuses, and of course the 2011 spring break season in Panama City Beach, Florida, which I unfortunately had to experience first-hand . YoHolla was inescapable during this time in Panama City. Spring breakers were bombarded with Flyers, posters, airplane banners, announcements and contests which all promoted the site. The attempt at drawing users to the site seemed fake, forced and incredibly desperate. The overwhelming flaunting of the name was obnoxious, and was far more likely to turn users away than it was to appeal to potential profile holders.



The most infamous mistake YoHolla made during spring break 2011, however, was the use of “sign-up” busses that were parked in front of major night clubs. These sign-up busses were similar to tour busses. They were oversized luxury busses with their logo plastered all over the side. Inside were dozens of computers that spring breakers could use to sign up for a YoHolla account.

The deal was, or so they claimed, that anyone who signed up for a YoHolla account would get free admittance into the club. With cover charges exceeding $40, this seemed like a pretty good deal. Promoters promised users that all they had to do was enter their credit card information, and that they would be charged five dollars for the first month of YoHolla, but that they could terminate the account at any time. To hundreds of drunken spring breakers, this sounded good.

Although I personally opted against signing up in exchange for admittance to the club, a few of my friends made the mistake of doing so. The next morning as new account users checked their bank statements, they discovered that they had been charged a total of 75 dollars, a charge that included numerous hidden fees and taxes, which were not refundable because the site had “warned” them of these fees in the fine print prior to signing up. Needless to say, people were outraged. The next day was chaos, with people ripping YoHolla signs down and even cursing at YoHolla promoters, not exactly good public relations.

Clearly, YoHolla did not take off. Today the official site explains that it has been taken down and is “no longer available as a consumer social networking platform.” Currently YoHolla exists as nothing more than an embarrassing example of what not to do when marketing a social networking site. This further proves the point that people are not willing to pay for social networking profiles, and that social networking sites must refrain from pushing themselves on potential users in an obnoxious manner. Social networking sites may be taking off as one of the most popular means of communication, but launching these sites cannot be done in a careless manner. Successful social networking sites must be free, and be marketed professionally in order to become a successful social media giant, unlike the epic failure YoHolla.  

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